Orders placed Monday to Friday before 2 pm are dispatched on the same working day. Orders placed after this time or during the weekend will be dispatched on the next working day. Tracking information is provided via email on the same day as dispatch. All orders are fully insured during transit and are packaged carefully to ensure safe delivery.
Unfortunately, we are unable to offer delivery to PO Boxes, shipping agents, or freight forwarding companies.
UK delivery is free of charge during the checkout process. We ship using Royal Mail Special Delivery to achieve a fast and safe delivery. After dispatch, your order should arrive the next working day.
International delivery is charged at £50 during the checkout process. We ship using DHL Express to achieve a fast and safe delivery. After dispatch, orders usually arrive within 1-3 working days for EU countries or 4-5 working days for the rest of the world.
The buyer is responsible for payment of any such customs and excise duties or taxes. DHL may contact the buyer to request payment of these charges before delivery is available. Rates do vary, and we are unable to predict their amount. Please contact your local customs office if you require more detailed information.
Please be aware that if the shipped order is returned to us due to any of the following reasons, any shipping costs or customs charges incurred will be deducted from the refund balance:
– Incorrect delivery address
– Address unoccupied
– Refusal to pay import/customs charges
– Refusal to provide any requested additional information for the parcel to be cleared by customs